FAQ


Do you ship internationally?

Yes we do! Enter your International address and the cost will come up.
 

Can I change my order once it's placed?

Unfortunately, no. Please make sure you check your order in the shopping cart section before you put the order through.
 

What if I entered my address incorrectly?

If your address was entered incorrectly email us at info@trulyamor.com.au and we can fix it for you.
 

What if my package is lost?

Unfortunately, we are not responsible for lost/undelivered packages once it leaves our premises and verified by tracking information. If your package gets lost, we recommend filing a claim through Australia Post or going through your credit card company to receive a refund. 

Will you be stocking a wider variety of journals in the near future?

Of course! We are always working on, and brainstorming, new ideas for our journals. A few ideas we are working on right now are a children's journal, travel journal and a recipe journal. If you have any ideas for new journals, please let us know. We would love to hear your ideas!
 

How should I paste my photographs into the Truly Amor Books?

 Acids and photographs don't mix. Photos have acid in them from processing. When those acids are combined with photo paper, a chemical reaction occurs. Over time the acid silently migrates within your album leaving you with discoloured, brittle or deteriorated photos and layouts. Because of this we recommend using a simple glue stick that is non toxic. Make sure the glue you use says “Toxic Free", "Archival", or "Acid Free". If you use other types of glue it may cause your photo to ripple and the glue will ooze out to the sides.  Also, if you do a quick touch up using your finger, you’ll begin to stick to everything.
 
Another option we recommend is glue roller tape. Super easy and neat, these glue  tapes apply a micro-thin layer of archival adhesive to the back of your photographs.  Simply press and roll the applicator on the back of the photo, flip and press in place! Just make sure the glue label says “Toxic Free", "Archival", or "Acid Free".
 

What size photos will work in the Truly Amor Books?

For most of the photo spaces in our books, this best size photo would be square 4x4inch. 

For the Bebé book, in the ‘Over the years, photos of you’ section we have used passport size images 45mm x 35mm

Can I return the book if I am not happy with it?

Yes, but it must be in the condition you received it. Read more information in our refunds page.

 
Can you post to an alternative address as a gift?

Yes, all our books are posted without an invoice. Make sure you put the recipients address in the postage details. Let us know it is a gift in the 'notes' section at checkout. Each book is packaged in a cotton drawstring bag, perfect for a gift!